Hi, how can we help?
[ShopeePay] How do I change/reset my ShopeePay PIN?
Para sa Taglish version ng article, basahin ito.
You can change or reset your ShopeePay PIN in 3 ways:
1. Wallet Settings
Go to the ShopeePay Wallet > Me tab > Select Settings > select PIN & Biometrics > Change ShopeePay PIN > complete verification > fill in and confirm new PIN.
The change should take effect immediately and you can use your new ShopeePay PIN for your next transaction.
2. Forgot PIN
Select Forgot PIN during PIN input to reset your PIN.
3. Reset after the account is disabled
If your account is temporarily disabled after inputting an incorrect PIN between 5 times to 7 times, please follow these steps to reset your PIN: select Forgot PIN > enter verification code > Confirm > Input your current PIN > Confirm new PIN.
⚠️Note • Do not share your ShopeePay PIN to protect your account. • Incorrect PIN input of more than 7x will result in a frozen ShopeePay account. To reactivate a frozen ShopeePay account, kindly reach out to our ShopeePay Customer Service. • You will not be able to change your ShopeePay PIN if you have taken any of these actions within the last 24 hours: • Entering the wrong ShopeePay PIN more than 5 times • Using a new device to log in to your Shopee account • Adding a new phone number or bank card • In addition, if we observe suspicious activity with your account, you’ll also be unable to change your ShopeePay PIN for security purposes. • You can contact ShopeePay Customer Service for help if none of the above reasons apply to you. |
